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Hosted IVR · Cloud Telephony · Toll-Free

IVR & Cloud Telephony Pricing

Run a professional, multi-level IVR call centre without any hardware — smart call routing, sticky agents, call recording, and real-time analytics, on a local number, an unlimited-minute number, or a pan-India 1800 toll-free number.

  • No hardware, no EPABX, no CAPEX
  • Multi-level IVR live in minutes
  • Sticky agent & smart call routing
  • Real-time analytics & call recording

IVR/Toll-Free numbers go through standard telecom KYC, not DLT registration — DLT Voice Header applies only if you add outbound Click-to-Call or Voice Broadcasting. See how it works »

3 plans, one simple 1-Year term Every plan below runs for 1 Year with 3 agent logins included. Choose based on call volume and number type — a local virtual number, an unlimited-minute number, or a pan-India 1800 toll-free number.
Choose a plan

IVR & Cloud Telephony plans

All plans include multi-level IVR, sticky agent, call recording, real-time analytics, and CRM integration — on a 1-Year term with 3 agent logins.

Quick answer: SMSGatewayHub's IVR & Cloud Telephony pricing in India is ₹22,000/year for Cloud M (12,000 minutes/year), ₹24,000/year for Cloud L (unlimited minutes on a dedicated 080/079 virtual number), and ₹30,000/year for the Toll-Free (1800) Plan (12,000 minutes/year), all plus 18% GST. Every plan is a 1-Year term with 3 agent logins, multi-level IVR, sticky agent, call recording, real-time analytics, and CRM integration included. IVR/Toll-Free numbers need standard telecom KYC, not DLT registration.

Cloud M

Perfect for businesses starting with Hosted IVR

₹22,000/ year
1 Year · 3 Agents
Inclusive of 18% GST: ₹25,960 total for the year.
  • 12,000 minutes/year included
  • 1 local virtual number
  • Multi-level IVR, drag & drop builder
  • Sticky agent & call recording
  • Real-time analytics dashboard
Get Started

Cloud L

Best for high call volumes, unlimited minutes

₹24,000/ year
1 Year · 3 Agents
Inclusive of 18% GST: ₹28,320 total for the year.
  • Unlimited minutes/year
  • Dedicated 080/079 virtual number
  • Multi-level IVR, drag & drop builder
  • Sticky agent & call recording
  • Real-time analytics dashboard
Get Started

Toll-Free Plan

Pan-India 1800 number, free for your callers

₹30,000/ year
1 Year · 3 Agents
Inclusive of 18% GST: ₹35,400 total for the year.
  • 12,000 minutes/year included
  • Pan-India 1800 toll-free number
  • Load-balanced, geo/time-based routing
  • Sticky agent & call recording
  • Real-time analytics dashboard
Get Started

Need more agent logins or a custom enterprise setup? Call us on +91-9907922122

Need more than 3 agent logins, or a custom rollout?

Talk to our sales team for additional agent pricing, higher minute quotas, and multi-location call centre setups.

Talk to Sales
✓ IVR/Toll-Free numbers are allocated through standard telecom KYC, not DLT registration — DLT Voice Header rules apply separately only if you add outbound Click-to-Call or Voice Broadcasting.

Please Note

  • Prices above are quoted per year and are exclusive of GST; the adjoining "Inclusive of 18% GST" figure is your final payable amount for the 1-Year term.
  • Every plan includes 3 agent logins. Additional agent logins can be added for an extra charge — contact our sales team for the current add-on rate.
  • Cloud M and the Toll-Free Plan include 12,000 minutes/year; Cloud L is unlimited. Once your included minutes are exhausted on Cloud M or the Toll-Free Plan, additional usage is billed at ₹0.99/minute.
  • Cloud L numbers are allocated from the 080 (Bengaluru) or 079 (Ahmedabad) virtual landline series, subject to availability.
  • Number allocation/activation timelines depend on the telecom operator; our team will confirm the exact ETA at onboarding.
  • * Prices are subject to change without notice. Pricing and availability may vary.

Signup Process for IVR & Cloud Telephony

  • Choose your plan & make payment using the "Get Started" option above.
  • Share your call flow / IVR menu structure (departments, working hours, greeting) for setup.
  • Do refer our Fair Price Policy guide.
  • Please read the full IVR & Cloud Telephony Terms & Conditions below before you begin.
Important Awareness Notice

Don't be fooled by cloud telephony providers quoting an ultra-cheap annual price that hides mandatory setup fees or charges extra for every additional agent, IVR level, or integration. Please ask for the full, all-inclusive quote before you buy; we quote transparently with no hidden line items.

How we're different: one transparent annual price, no surprise line items
📞 3 agent logins included, upfront 📊 Real-time call analytics dashboard 🔒 No hidden setup or per-level fees

Multi-level IVR, sticky agent, call recording, and CRM integration are included in every plan from day one — not sold back to you as paid add-ons.

See how our reporting transparency works »
How it works

From incoming call to the right agent, automatically

A hosted IVR replaces a physical EPABX — your call flow lives on a web-based panel you can update in real time, no technician visit needed.

Customize Your IVR Flow Drag & Drop

Build a personalised, multi-level call menu on a simple web panel — add departments, working-hours rules, and greeting messages in your own language, and update it in real time.

Smart Routing & Sticky Agent Right Person, Every Time

Calls route by skill, department, time of day, or geography, and repeat callers automatically reconnect to the same agent who knows their history — with every call recorded and reported in real time.

Read the full DLT compliance guide »
Included with every plan

IVR & Cloud Telephony features

A complete virtual call centre — call handling, recording, analytics, and CRM integration built in, with no hardware to install.

  • Multi-level IVR, drag & drop builder
  • Sticky agent
  • Call recording & playback
  • CRM integration (API/webhook)
  • Text-to-speech prompts
  • Smart call routing (skill/time/geo)
  • Real-time analytics dashboard
  • Email & SMS call notifications
  • Click-to-call
  • Custom on-hold music
  • Multiple channels/lines
  • In-call transfer
  • Bilingual / multilingual IVR
  • Advanced call logs & reports
  • 99.99% server uptime
Why us

What makes SMSGatewayHub stand apart?

There are fewer than 10 actual telecom-grade cloud telephony providers in India with their own infrastructure — the rest are resellers claiming to be direct providers.

StepsSetting up IVR with SMSGatewayHubSetting up IVR without SMSGatewayHub
Turn Around TimeGo live within days, fully managed setupWeeks for hardware/EPABX procurement and installation
Login ProcessSimple, quick and easy signupLong registration process, confusing forms
Integration & APICRM integration in less than an hourYou need to invest time & money on developers to integrate
Technical Know-howNo technical knowledge required, web-based panelTechnical know-how and on-site hardware required
AffordabilityOne transparent annual price, no hidden per-level feesEither insane setup costs, or cheap plans with paid add-ons for every feature
Customer SupportAward-winning hybrid sales-cum-support team, instant answersNo one cares about you after the sales pitch got you in
Trusted & verified

Security and compliance you can verify

Independently audited, not self-declared — the same standards banks and fintechs rely on for their call centre infrastructure.

ISO 27001Information security
ISO 9001:2015Quality management
SOC 2 ReportAvailable on request
VAPT TestedVulnerability & pen-tested
99.97% UptimeLast 30 days
View the full Trust Center »
Common questions

IVR & Cloud Telephony pricing, explained

What is Hosted IVR / Cloud Telephony and how is it priced?

Hosted IVR (Cloud Telephony) is a cloud-based phone system with multi-level call menus, smart routing, call recording, and analytics — no on-site hardware (EPABX) needed. It is priced as an annual plan: Cloud M at ₹22,000/year, Cloud L at ₹24,000/year, and the Toll-Free (1800) Plan at ₹30,000/year, all plus 18% GST, with 3 agent logins included on a 1-Year term.

What is the difference between Cloud M, Cloud L, and the Toll-Free Plan?

Cloud M gives you a local virtual number with 12,000 minutes/year — ideal to get started with hosted IVR. Cloud L gives you unlimited minutes/year on a dedicated 080 (Bengaluru) or 079 (Ahmedabad) virtual landline number — ideal for high call volumes. The Toll-Free Plan gives you a pan-India 1800 number where the caller is never charged, projecting the strongest brand image, with 12,000 minutes/year included.

Do I need DLT registration for an IVR or Toll-Free number?

No. IVR and Toll-Free numbers are inbound business phone numbers allocated through standard telecom KYC, not DLT registration. DLT Voice Header registration only applies separately if you use outbound features like Click-to-Call or Voice Broadcasting from the same account.

How many agent logins are included, and can I add more?

Every plan includes 3 agent logins. Additional agent logins can be added for an extra charge — contact our sales team for the current add-on rate.

What happens if I exceed my included call minutes?

Cloud M and the Toll-Free Plan include 12,000 minutes/year (Cloud L is unlimited). Once these minutes are used up, additional usage is billed at ₹0.99/minute.

Can callers on my Toll-Free (1800) number be charged?

No. Calls to a 1800 Toll-Free number are always free for the caller, from any operator, anywhere in India — the cost of the call is billed to your account instead.

Is GST included in the listed price?

The base annual price shown for each plan is exclusive of GST. Adding 18% GST gives you the final payable amount: ₹25,960 (Cloud M), ₹28,320 (Cloud L), and ₹35,400 (Toll-Free).

Can I integrate my CRM with the IVR platform?

Yes. All plans support CRM integration via API/webhook, so call logs, recordings, and customer data can flow directly into your existing CRM or helpdesk tool.

Fine print

IVR & Cloud Telephony Terms & Conditions

View full Terms & Conditions
✓ IVR and Toll-Free numbers are allocated through standard telecom KYC and number-allocation processes — they are not covered by DLT registration, which applies only to bulk SMS/Voice Call campaigns and any outbound Click-to-Call or Voice Broadcasting added to this account.

Plan Terms

  • Ideal For: customer support lines, sales enquiry lines, order/COD confirmation call flows, and virtual call centres that need multi-level routing without on-site hardware.
  • All three plans (Cloud M, Cloud L, Toll-Free) run on a 1-Year term with 3 agent logins included.
  • Cloud M and the Toll-Free Plan include 12,000 minutes/year; Cloud L includes unlimited minutes/year.
  • Cloud L is provisioned on a dedicated virtual landline number from the 080 (Bengaluru) or 079 (Ahmedabad) series, subject to number availability at the time of activation.
  • The Toll-Free Plan uses a pan-India 1800 number; calls to it are never charged to the caller, on any network.

Billing & Add-Ons

  • Payment is 100% advance for the full 1-Year term; GST @ 18% is mandatory on all plans.
  • Additional agent logins beyond the 3 included are chargeable — confirm the current add-on rate with our sales team before activation.
  • Once your included minutes/credit are exhausted on Cloud M or the Toll-Free Plan, additional usage is billed at ₹0.99/minute; Cloud L continues at no extra charge since its minutes are unlimited.
  • Number allocation/porting timelines depend on the telecom operator; our team will confirm the exact ETA at the time of onboarding.
  • Do email us the payment details with transaction ID at account@smsgatewayhub.com.
  • Any changes in rules and regulations by TRAI or the Operator will be applicable with effect from the date of communication.

Important Awareness Notice: Don't be fooled by cloud telephony providers quoting an ultra-cheap annual price that hides mandatory setup fees or charges extra for every additional agent, IVR level, or integration. We quote transparently, with multi-level IVR, sticky agent, call recording, and CRM integration included in every plan from day one.

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