Fully featured web based control panel with real time reports summery available on dashboard.
You can export real time reports in excel format.
Call recording, call transfer, call forwarding, call mapping on multiple extensions are open in our toll free service.
You can greet you customer in professional and pretty voice, it creates a good impression and then can ask to choose extension as per their requirement.
Automated Voice Response System (AVRS) takes input from customers according to their need and then respond as per the predefined setting for example settings like Press 1 for sales and press 2 for support.
This feature helps you to connect your whole team on the same incoming call according to the caller requirement. Divides responsibility and allows your executives to access their call logs even when you're not available.
You can choose to get email and SMS alerts for calls that couldn't be answered or even for new voice mails complete recording will be delivered to your email id.
History of each and every incoming call, received call, missed call, outgoing call is available in panel with complete online administration.
When all executives are busy call will be automatically transferred to a mild and soothing on hold music.
Call recording is available in control panel which helps you to analyze your daily reports as well as for monitoring the quality of your customer support. Multiple levels call forwarding and call transfer helps you to attend multiple calls at same time.