DLT (Distributed Ledger Technology) FAQ's
DLT registration mandatory?
Answer: Yes, DLT registration is mandatory for every Telemarketer, Reseller, Company and Single User.
DLT Registration Steps?
Answer: The complete process for DLT registration 3 important steps:
1. Entity Registration
2. Sender Id (Header) Registration
3. Template Registration
Do I need to register with TRAI for DLT Registration?
Answer: DLT process is initiated by TRAI (Telecom Regulatory Authority of India). However, you need to contact the telecom operators such as Airtel, JIO (Reliance), Vodafone Idea (VILPOWER), Videocon (PingConnect), BSNL, MTNL etc. for DLT Registration.
What is the process to register Sender Id (Header) on DLT platform?
Answer: You need to follow specific guidelines and steps from different operators to register your Sender ID (Header) on the DLT platform. For More Detail contact our DLT Team DLT.firstname.lastname@example.org
If my Sender ID (Header) doesn't match with my Company Name applied on DLT, then what should I do?
Answer: In this case, upload a document to prove the co-relation between your Company Name & the Sender ID (Header). If the registrar is satisfied with the document of proof, your Sender ID (Header) may get approved.
What is the process to register template on DLT platform?
Answer: The steps to get Template approval depends on the operator you choose to register with. For more information on template registration process please contact our DLT Team DLT.email@example.com.
After getting Entity ID from operator, is the DLT registration completed?
Answer : No, you have to proceed with few more steps to complete your DLT registration.
1. Add Sender ID (Header)
2. Add your service provider as a Telemarketer in your account.
When I attempt to register on DLT platform, it displays error "Organization with this POI has been already registered".
Answer : If you are getting this error, it implies that you have registered before with the same credentials or your registration process is incomplete.
Click on the "forgot password" and follow the instructions. If you are still not able to log in to your account, contact the support team of the operator.
Can a Principal Entity send commercial communication related to other line of businesses?
Answer : No, a Principal Entity cannot send commercial communication related to other line of businesses as it is strictly prohibited. New TRAI regulations mandates that the content of the commercial communication must be stringent to the line of business of the PE only.
How can I contact my operator in case of any query?
Answer : Please find the list of email IDs, contact numbers, and Twitter handle of different operators to send your query.
Email ID: firstname.lastname@example.org
Twitter Handle: https://twitter.com/airtelindia
VODAFONE IDEA (VILPOWER):
Email ID: email@example.com
Twitter Handle: https://twitter.com/vodaidea news
VIDEOCON (PING CONNECT):
Email ID: dlt.helpdesk@infotelconnect OR firstname.lastname@example.org
Twitter Handle: https://twitter.com/ConnectBB
Email ID: jio.ISOMCCSupport@ril.com
Twitter Handle: https://twitter.com/jiocare
For how long my Telemarketer registration is valid? What is the Telemarketer renewal fee?
Answer :Telemarketer registration is renewal after five years and the fee shall be decided later.
Why is it necessary to register the entity on ALL DLT Platform?
Answer: As per the process we (STPL) has been made to understand that we have to get all our users registered on whichever telecom operator's connectivity we are using for SMS delivery. For e.g. If we are using Multi operator connectivity like Jio, Airtel, BSNL, Videocon, VI, Vodafone etc. then all our users have to register on all these operator's DLT Platform. We (STPL) also have to register as Telemarketer on all these operator's DLT Platform.
Who is charging Rs. 5000+GST (Rs.5900) for DLT registration?
Answer: Rs.5900 has to be paid to the telecom operator as DLT registration charge. We (STPL) are not taking that charge. Also we are getting the entities registered for free whenever the operators are giving us the communication of the same.
If we don't register on DLT platform will our SMS delivery be stopped?
Answer: As we have multiple operator Connectivity we will try to pass on the maximum possible flexibility to our esteemed client's, but we (STPL) are the aggregators of SMS service wherein we are dependent on the telecom service providers like VILPOWER, Videocon (Smart Ping), BSNL, Airtel, MTNL etc. So in case these operators implement the rules strictly as per TRAI mandate then we will be forced to comply with the norms and will not be able to process SMS from Unregistered Entities.
Has the entity to do only company registration on DLT platform?
Answer: No. Entity registration is only one of the steps, the Further Phase (2) and Phase (3) includes Header (Sender ID) registration and Content Template Registration respectively, which will be communicated soon.
For more information, please Feel free to Call: +91 9977890004 or Mail us at DLT.email@example.com DLT Support will be available Monday to Saturday : 10:00AM to 7:00PM
Disclaimer: We are following the Instructions from the Telecom operators for this Process based on the TRAI Mandate and are not sure about the implications and effects of this process. Thanks for cooperating with us. Some parts of this blog have been curated from TRAI's official website for informational purpose.