Inbound IVR implies the IVR framework handles approaching calls. Typically inbound IVR applications are utilized for business telephone frameworks, with music on hold, auto attendant, 24/7 self-service, and automatic call steering. Outbound IVR implies that calls are dialed out. Outbound IVR applications include phone studies, update calls, and alerts calls.
Most IVR frameworks are intended for inbound applications. SMSGATEWAYHUB IVR Studio is for both inbound and outbound IVR applications. Furthermore, IVR Studio upholds coordination with outbound applications, like SMSGATEWAYHUB Broadcast By Phone Auto Dialler.