Cloud Based IVR FAQ's
What is IVR-Interactive Voice Response?
IVR - short for Interactive Voice Response - automates communication with phone guests. The vast majority know about IVR applications. These applications permit clients to recover data, for example bank balance, flight timetables, and film show times from any phone and without the assistance of a live operators.
What is Inbound IVR and Outbound IVR?
Inbound IVR implies the IVR framework handles approaching calls. Typically inbound IVR applications are utilized for business telephone frameworks, with music on hold, auto attendant, 24/7 self-service, and automatic call steering. Outbound IVR implies that calls are dialed out. Outbound IVR applications include phone studies, update calls, and alerts calls.
Most IVR frameworks are intended for inbound applications. SMSGATEWAYHUB IVR Studio is for both inbound and outbound IVR applications. Furthermore, IVR Studio upholds coordination with outbound applications, like SMSGATEWAYHUB Broadcast By Phone Auto Dialler.
How do you integrate IVR with existing systems?
SMSGATEWAYHUB's IVR platform supports two integration methods - HTTP and Java. With HTTP, an Internet convention for the World Wide Web, the framework can without much of a stretch interface with any site. For different applications, any program written in Java can be handily coordinated utilizing Smsgatewayhub's IVR programming.