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Cloud-Based IVR Solutions

Cloud-Based IVR

Discover Cloud-Based IVR with TheSMSPoint! Connecting with your customers and increase your base gets easier with an 1800 number! TheSMSPoint is the No.1 SMS Provider in India, and we are super excited to bring our Cloud-Based IVR solutions, designed to enable brands to focus more on engagement with end users.

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1800 Number Setup
24/7 Availability
Reliable Call Routing
Cloud IVR Console
THESMSPOINT
LIVE
1,280
Active Calls
8s
Avg Pickup
97%
Resolved
1
Sales Enquiry
✓
2
Customer Support
✓
3
Billing & Payments
✓
0
Talk To Agent
✓
Call Recording
24/7Availability
15+Languages
99.9%Uptime

How Does The IVR System Work?

📞 Caller Dials Cloud IVR Engine 🛒 Sales 🎧 Support 💳 Billing 🧑‍💼 Human Agent

Interactive Voice Response (IVR) systems help customer care agents and helpdesk experts minimize workload and offer better services to consumers. Virtual agents interact with each customer via keypad inputs and voice; only when a real agent is required is the call passed to the call center.

IVR relies on a telephony board/telephony card and a computer to accept and attend calls. Each customer gets personalized support based on their query or input.

Capabilities

Discover A Wide Range Of Features

🎙️

Call Recording

Record calls with our Cloud-Based IVR Services for future insights and training real agents.

Multiple Channel

Pay only for the services that meet your brand's needs. We make room for scalable and affordable solutions.

Multi-Level IVR

Connect with users in global languages, provide better services, and transform communication.

🎧 🔔 Call Answered Automatically Virtual agent greets caller 📞 Missed Call → Opt-In Customer joins for special deals 🎓 Saved For Agent Training Recorded call reviewed later
More Value

Our Cloud-Based IVR Offers More Than You Can Imagine!

📡

IVRs Solution: Grab the power of an interactive voice response system, which allows computers to communicate with users through inputs via keyboards and voice recognition. IVR systems are designed to enhance customer satisfaction through efficient service.

📲

Customer Ease: Customers can also consider giving a missed call to a particular number, allowing them to sign up and opt-in for special deals or respond to specific ads.

🧑‍💼

Virtual Receptionist: Each customer gets a customized response from virtual agents for quick assistance. Your company can use recorded calls from the Cloud-Based IVR system for training & further use.

Why Us

Why Choose TheSMSPoint For Cloud-Based IVR?

☎️

Assistance For Configuring 1800-Number And IVR Number

✓
🔁

Virtual Number With Integrated IVR + Call Forwarding

✓
📶

Get IVR Solutions Even With Limited Internet Connectivity

✓
🛠️

Support For Customizing IVR Functionalities

✓
🚫

Create A List of Blacklisted Callers

✓
💻

Access Your IVR Across All Devices

✓
🎙️

Tailored & Branded Greeting Messages

✓
🎵

Retain Calls With Music During Hold And Waiting Period

✓
📩

Save Missed Calls On Voicemail

✓
🔀

Conditional Forwarding On Demand

✓
⚡

Instant Activation

✓
📊

Get IVR Reports

✓
🧩

Super-Simple Integration

✓
🗺️

Bespoke IVR Call Flows

✓
🎥

Monitor & Record Calls

✓
Got Questions?

FAQs On Cloud-Based IVR

IVR stands for Interactive Voice Response, which allows for automated communication with calls. IVR applications allow brands to automate repeat and frequent question-answer sessions, besides a wide range of features, including call recording, hold music, and much more.

True to the name, Inbound IVR allows brands to receive incoming calls on a designated number. Inbound IVR applications are best used for handling queries and requests, and features include customer management through virtual agents, 24/7 self-service, and automated call recording. On the contrary, Outbound IVR stands for calls made to customers and end users, which could be related to surveys, updates, alerts, and more. IVR frameworks are best used for handling incoming calls. At TheSMSPoint, we offer both Inbound IVR and Outbound IVR setup and usage services.

We rely on HTTP and Java to integrate our IVR platform with existing systems. We can help you coordinate your program with our IVR programming in easy steps. Don't hesitate to contact our customer care team to learn more.
Request A Demo

Contact Our Customer Care Team Today

Get a free assessment of how our Cloud-Based IVR platform can transform your business communication.

Call TheSMSPoint Now!
+91 – 8260003333