What is a Dedicated Long Code number?
A Dedicated Long Code is a 10-digit virtual mobile number assigned exclusively to your business. Unlike a shared or virtual number, it is not pooled with other businesses — every SMS sent and every customer reply belongs only to you.
Is KYC mandatory for activation?
Yes. Once you select your number, you'll need to complete the operator's official KYC process using a valid identity document. Your number is activated only after the operator verifies and approves this KYC submission.
How long does activation take?
The standard activation timeline is approximately 24–48 hours, depending on the operator's KYC verification and approval process. Our team continuously coordinates with the operator to get your number activated as early as possible.
What's included in the Dedicated Long Code plans?
Every plan — Quarterly, Half-Yearly, or Yearly — includes the same complete feature set: two-way SMS, API-based integration, automated workflows, a web-based management portal, real-time inbound notifications, CRM integration, and dedicated technical support.
Is autoreply via SMS charged separately?
Yes. Extra charges apply for autoreply sent as SMS, over and above the plan cost shown above.
Can I integrate the number with my CRM or application?
Yes. The Dedicated Long Code service is designed for API-based integration with your website, mobile application, CRM, ERP, or any third-party software, so incoming replies can be captured automatically.
Is GST included in the listed price?
The plan cost (₹20,000 / ₹35,000 / ₹59,000) is shown exclusive of GST. GST is applicable extra at 18%, and the total payable figure on each card already includes it.
What's the difference between the Quarterly, Half-Yearly and Yearly plans?
All three plans include the identical feature set — only the billing cycle and the effective monthly cost differ. Longer billing cycles work out cheaper per month: roughly ₹7,867/month on Quarterly versus ₹5,802/month on Yearly.
How many incoming SMS are included, and what happens if I exceed the limit?
Every plan includes 30,000 incoming SMS per month. If your incoming volume goes beyond this limit in a given month, each additional incoming SMS is charged at ₹0.60.