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vTiger CRM SMPP Configuration with SMSGatewayHub

Expand vTiger CRM with SMS notifications over a direct SMPP bind to SMSGatewayHub. Configure the SMS Notifier once and keep customers informed about the things that matter to them.

vTiger SMS NotifierSMPP v3.4Transmitter or TransceiverE.164 numbers
Try For FreeRequest SMPP Access
SMPP v3.4Protocol supported
99.9%Uptime SLA
2-6 secTypical delivery
2Bind types in vTiger

Quick Answer

To send SMS from vTiger CRM through SMSGatewayHub, open SMS Notifier, add a New Configuration, choose SMPP as the Provider, mark it Active and enter the Host, Port, Username and Password SMSGatewayHub issues for your SMPP account, plus Bind Type. SMSGatewayHub supports SMPP v3.4 with a 99.9% uptime SLA. The module is for customer SMS notifications, not internal team chat.

What is vTiger CRM and why add SMS?

vTiger is one of the most popular open-source CRM (customer relationship management) platforms and can be adjusted to your needs. Its core tools help companies increase sales growth, improve customer satisfaction and retention, and improve marketing ROI by streamlining processes across the organisation.

With the SMSGatewayHub SMS integration for vTiger you improve customer relationships, because customers are happy when they are notified about things that matter to them. Note that this module is only for SMS notifications to customers; it is not meant for communication between departments or team members.

SMPP providers act as connectors that route each message to its destination. Request SMPP access from SMSGatewayHub first: our team shares your SMPP host, port, username and password after account activation. For background on the protocol, see SMPP connectivity and the SMPP API overview.

How do I configure the SMSGatewayHub SMPP gateway in vTiger?

These are the exact screens and fields in vTiger CRM.

  1. Open SMS Notifier

    Click the menu icon, then click SMS Notifier under ESSENTIALS.

  2. Open Server Configuration

    Click the Customize icon > Server Configuration from the top right, then click New Configuration.

  3. Select SMPP and activate

    In the New Configuration pop-up, select SMPP from the Provider drop-down and set Active to Yes. SMPP then becomes your default SMS gateway.

  4. Enter provider details

    Enter SMSGATEWAYHUB in Provider Name. System Type varies by provider and is SMPP by default.

  5. Add connection values

    Enter Host, Port, Username, Password, TON, NPI, Address Range, Short Code and Bind Type as prescribed by SMSGatewayHub.

  6. Save and test

    Click Save, then send a test SMS to a number in international E.164 format and check the delivery report.

vTiger SMPP field reference

Field names exactly as they appear in vTiger's New Configuration pop-up.

FieldWhat to enterNotes
ProviderSMPPSelected from the Provider drop-down
ActiveYesMakes SMPP the default SMS gateway
Provider NameSMSGATEWAYHUBYour SMPP service provider name
System TypeSMPPDefault value; varies by provider
HostYOUR_SMPP_HOSTIssued by SMSGatewayHub after activation
PortYOUR_SMPP_PORTIssued by SMSGatewayHub after activation
UsernameYOUR_SMPP_USERNAMESMPP system ID for your account
PasswordYOUR_SMPP_PASSWORDKeep private; never share in tickets or screenshots
TONAs advised, or blankType of Number of the sender address
NPIAs advised, or blankNumbering Plan Identification
Address RangeAs advised, or blankSet of SME addresses served by the ESME
Short CodeAs advised, or blankOptional short code used as sender address
Bind TypeTransmitter or TransceiverChoose from the Bind Type drop-down

It is not necessary that every SMPP provider gives TON, NPI and Address Range values. Leave them blank unless SMSGatewayHub support asks you to set them.

vTiger New Configuration values at a glance

Replace the placeholders with the SMPP details SMSGatewayHub sends you after activation.

bash
# vTiger CRM > SMS Notifier > Customize > Server Configuration > New Configuration
Provider      = SMPP
Active        = Yes
Provider Name = SMSGATEWAYHUB
System Type   = SMPP
Host          = YOUR_SMPP_HOST
Port          = YOUR_SMPP_PORT
Username      = YOUR_SMPP_USERNAME
Password      = YOUR_SMPP_PASSWORD
TON           =            # leave blank unless advised
NPI           =            # leave blank unless advised
Address Range =            # leave blank unless advised
Short Code    =            # optional
Bind Type     = Transmitter   # or Transceiver for send + receive

TON, NPI, Address Range and Short Code explained

TON (Type of Number)

Tells your ESME (External Short Messaging Entity) the format of the addressing (bind addressing) that will be processed for inbound messages for submits.

NPI (Numbering Plan Identification)

Tells your ESME the numbering plan associated with your messaging. TON, NPI and Address Range relate to the sender address of messages submitted by the client.

Address Range

Specifies a set of SME addresses serviced by the ESME client.

Short Code

SMPP lets you use a short code number as the sender address. A short code is usually a 4 or 5 digit number (for example 5566) that you receive from your SMS provider. See short code services.

Which Bind Type should I choose?

Bind TypeSubmit messagesReceive messagesChoose it when
TransmitterYesNovTiger only sends outbound notifications
TransceiverYesYesYou want submit and receive over the same network link

Transceiver mode is similar to having a transmitter and a receiver connection over the same network link. Inbound replies also need a two-way number such as a long code.

Before you go live: vTiger SMPP checklist

  • Phone numbers are stored in international E.164 format (for example 91 followed by the 10-digit mobile number).
  • Message text is in English: vTiger's SMPP interface sends English text only, and other languages are not encoded and appear as ? (question mark).
  • Your sender ID (header) and every notification template are approved on DLT. See DLT template registration.
  • Notification text matches the approved template exactly, with only variables changing.
  • Your server IP is allowed by SMSGatewayHub if IP whitelisting is enabled on your SMPP account.
  • Delivery is verified in your panel with live delivery reports.

SMPP or HTTP API for vTiger?

SMPP keeps a persistent connection open and suits steady, high-volume notification traffic. If your vTiger instance sends modest volumes, or you need Hindi and regional language SMS, the SMSGatewayHub HTTP API is often simpler, because it supports Unicode SMS through the DCS=8 parameter.

Typical vTiger notifications include booking and reservation confirmations, sales engagement offers and automated IT notifications. Using another CRM? See the Odoo SMS integration, the Zapier integration or all SMS addons.

Related Services & Guides

SMPP Connectivity →

SMPP v3.4 binds, throughput and delivery receipts.

SMPP API →

How SMPP compares with HTTP for enterprise SMS.

Free SMS Gateway Developer API →

HTTP API reference with free test credits.

Odoo SMS Integration →

Send SMS from Odoo ERP and CRM.

SMS Addons →

Plugins and integrations for popular platforms.

Enable IP whitelisting →

Restrict API and SMPP access to your server IPs.

Frequently Asked Questions

vTiger's SMPP interface currently supports English text only, so messages in Hindi or other languages are not encoded and appear as ? (question mark). Send English templates over SMPP, or use the SMSGatewayHub HTTP API with Unicode encoding for regional language notifications.

First confirm Host, Port, Username and Password exactly match the SMPP details issued by SMSGatewayHub and that Active is set to Yes. Then check the delivery report: a DLT template mismatch or unapproved sender ID is the most common reason a submitted message is rejected.

Not always. Not every SMPP provider requires TON, NPI and Address Range values, so leave them blank unless SMSGatewayHub support gives you specific values for your account.

Messages use the DLT-approved sender ID (header) mapped to your SMSGatewayHub account and template. Make sure the header is registered for the right category, transactional or service for notifications, before you go live.

Store mobile numbers in international E.164 format, which for India means the country code 91 followed by the 10-digit number. Numbers in other formats may be rejected by the gateway.

Create an account, complete DLT registration and request SMPP access from the SMSGatewayHub team through the contact page or sales on 1800 102 1822. After activation you receive the SMPP host, port, username and password to enter in vTiger.

Connect vTiger to SMSGatewayHub

Request SMPP access, finish DLT registration with our help and start sending vTiger notifications on Pay As You Go pricing.

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