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Delete your SMSGATEWAYHUB account

You can ask us to delete your SMSGATEWAYHUB account and the personal data linked to it at any time — from the SMSGATEWAYHUB mobile app or by email. This page explains how, what is deleted and what the law requires us to keep.

How to request deletion

In the SMSGATEWAYHUB app

  1. Open the app and sign in.
  2. Go to Profile › Delete my account.
  3. Optionally tell us why, then confirm. You are signed out of the app.

By email

  1. From the email address registered on your account, write to support@smsgatewayhub.com.
  2. Subject: Account deletion request. Include your user name.
  3. We reply to confirm the request came from you.

What happens next

  1. Our team contacts you within 7 days to confirm the request and tell you about any balance, plan or pending invoice on the account.
  2. After you confirm, the account is closed and your data is deleted within 30 days, except the records listed below that the law requires us to keep.
  3. Sign-in sessions and app push tokens are removed straight away when the account is closed.

What is deleted and what is kept

Deleted

  • Your profile: name, company, contact numbers, email and address
  • Your login, app sessions, device IDs and push tokens
  • Contact groups, saved settings and connected integrations in your dashboard
  • Support conversations that are not needed for a legal or billing matter

Kept for the period the law requires

  • Invoices, payments, refunds and GST records (Indian tax law)
  • Message and delivery records that telecom rules (TRAI / DLT) require us to keep
  • Records needed for an open dispute, legal claim or fraud investigation
  • These are kept securely, used for nothing else, and deleted when the period ends
If your account was created by a reseller, please also contact that reseller. For anything else about your data, see our Privacy Policy or write to support@smsgatewayhub.com.