| Does not match the entity name | XYZSMS for Sharma Electronics | Build the header from letters of your entity or brand name, in order: SHRMEL, SHAELE. |
| Generic or dictionary word | ALERTS, OFFERS, UPDATE, INFORM | Use a header only your business could own. Add your brand letters. |
| Another company's brand or a look-alike | AMAZNN, HDFCBN for a non-bank | Never imitate a known sender. Using a client's brand needs that brand's written authorisation. |
| Government, regulator or public-service word | GOVTIN, RBIALR, UIDAIS, POLICE | These are kept for the bodies themselves. Remove the word. |
| Celebrity, politician or obscene word | Names of public figures, slang | Use your business name only. |
| Wrong format | SGH-01, SG HUB, SGHUB (5 characters) | Exactly 6 letters A-Z: no digits, spaces, hyphens or symbols. |
| Wrong category | Transactional header for a retail shop | Choose Service Implicit unless you are a bank or financial institution. |
| Header already taken | A popular short word in your industry | Headers are unique across DLT. Check availability on the portal and keep 2 or 3 alternatives ready. |
| Missing supporting document | Brand name differs from the legal name, no proof | Upload a trademark certificate, GST trade name, website or domain proof. |
| Letter of Authorisation does not match | LOA names a different header or entity | Put the exact header, the entity name and PE ID on the brand owner's letterhead, signed and stamped. |
| Meaningless or repeated letters | AAAAAA, QWERTY | Pick letters a customer can link to your brand at a glance. |
| Entity details incomplete | PAN or GST name differs from the entity name entered | Register the entity exactly as on PAN or GST, then apply for headers. |