FREQUENTLY ASKED QUESTIONS (FAQs)
We thought you would never ask.
SMSGATEWAYHUB is a cloud-based bulk SMS gateway platform that enables businesses to send promotional, transactional, and OTP messages via SMS, Voice, and WhatsApp. It offers API integration, DLT compliance, and real-time delivery reports.
Yes, our platform fully supports DLT registration and template mapping as per TRAI’s latest regulations. We help clients with PE-TM binding and ensure proper header/template verification.
Absolutely! Our secure APIs allow you to send real-time OTPs, alerts, and service updates with fast delivery and dynamic message handling.
Once your documents and DLT registration are verified, account activation usually takes within 2–3 hours. Our team will assist you every step of the way.
We offer detailed DLR (Delivery Reports) with status codes, timestamps, and operator feedback to monitor campaign performance and reach.
Yes! Our tech team provides step-by-step API support, sample code, documentation, and even live assistance during integration.
We use SSL encryption, secure APIs, and follow TRAI’s DLT protocols to ensure your data and messages are protected during transmission.
Yes, SMSGATEWAYHUB supports global messaging through reliable international routes. Pricing and compliance may vary based on the destination country.
We offer email, chat, and phone support, along with onboarding assistance, API documentation, and live troubleshooting for urgent issues.
Promotional SMS is used for marketing campaigns and can only be sent to non-DND numbers between 9 AM and 9 PM. Transactional SMS is used for alerts, OTPs, and service updates and can be sent 24x7 to all users, including DND-registered numbers.