IVR
Interactive Voice Response (IVR) is a software application that accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media. IVR is usually part of a larger application that includes database access.
Features
- Reporting & monitoring: Browser based real-time reports can be generated from the UI.
- Third Party Service Integration: The interface layer handles all interactions of the platform from and to the client system over the firewall.
- Attractive Web UI: Easy to configure and intuitive GUI
- Multi Language Support: Superior Text to Speech engine with support for Indian accent
- Call Logging: Full logging of callers' details and all the selections made during the call
- Scalability: A system or component can be modified, added, or removed, to accommodate changing load.
Benefits
- Increased customer satisfaction and loyalty
- Overcome the limitations of other bearers of communication - e-mail and SMS
- Reduced OPEX and Overheads on manual out bound voice calls
- Salary to agents
- Calls made by Agents (Telephonic Charges)
- Infrastructure Cost
- Electricity Cost
- Voice call has got 40% more efficiency over SMS