OBD

OBD

Outbound Dialing (OBD) is a robust system designed to effectively manage mobile service-provider-initiated outbound calls. The system automatically dials out calls to a list of mobile users provided by the telecom operator.

Features

  • Automatic Dialing: Automatically dials out identified mobile users to promote and market services
  • Automatic Redialing: Automatic Redialing unsuccessful calls by segregating them intelligently
  • Customized Reports: Generates reports on parameters like subscriber and location status
  • Customized Call Flow: Allows virtually unlimited levels in call flow
  • Call Patching: Supports call patching to route IVR calls to a customer service agent
  • DND Scrubber: Allows the addition of operator’s internal Do not Dial (DND) list
  • Intelligent Dialers – Predictive & Fixed: Helps companies to define dialing policies to call particular numbers daily, weekly or monthly
  • Real time Subscription: Allows real-time activation and subscription processes

Benefits

  • Customer Acquisition
  • Converting Browsers to Buyers.
  • Increasing Profitability per customer.
  • Customer Retention
  • Optimal utilization of resources and increase staff productivity