OBD
Outbound Dialing (OBD) is a robust system designed to effectively manage mobile service-provider-initiated outbound calls. The system automatically dials out calls to a list of mobile users provided by the telecom operator.
Features
- Automatic Dialing: Automatically dials out identified mobile users to promote and market services
- Automatic Redialing: Automatic Redialing unsuccessful calls by segregating them intelligently
- Customized Reports: Generates reports on parameters like subscriber and location status
- Customized Call Flow: Allows virtually unlimited levels in call flow
- Call Patching: Supports call patching to route IVR calls to a customer service agent
- DND Scrubber: Allows the addition of operator’s internal Do not Dial (DND) list
- Intelligent Dialers – Predictive & Fixed: Helps companies to define dialing policies to call particular numbers daily, weekly or monthly
- Real time Subscription: Allows real-time activation and subscription processes
Benefits
- Customer Acquisition
- Converting Browsers to Buyers.
- Increasing Profitability per customer.
- Customer Retention
- Optimal utilization of resources and increase staff productivity