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Part of the SMSGatewayHub AI Suite

An AI automated chatbot that answers, routes and hands off — on WhatsApp, RCS and SMS

One AI engine trained on your own catalog and policies, deployed across every channel you already send from. No separate chatbot platform to stitch in, no second dashboard to watch.

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ISO 27001 Certified SOC 2 & VAPT Certified 99.97% Uptime

AI Assistant · online

Hi, mera order kab tak aa jayega? Order #SGH8823

Aapka order kal, 11 Sep tak Indore pahunch jayega. Tracking link bhej doon?

Haan bhej do

98.9% Intent accuracy

<4s Average reply time

100+ Languages supported

What is an AI automated chatbot?

An AI automated chatbot is software that reads an incoming customer message, works out the intent behind it, checks your own data for the right answer, and replies in natural language — without a human typing the response. SMSGatewayHub's version runs the same AI engine across WhatsApp, RCS, SMS and web chat, keeps context across a conversation, and hands off to a person the moment it should.

How It Works

From message to resolution in four steps

Every conversation moves through the same pipeline, whether it starts on WhatsApp, RCS, SMS or your website's chat widget.

Understand

The AI engine reads the message, detects intent and extracts details like order ID, city or product name.

Retrieve

It checks your knowledge base, product catalog or CRM record, so the answer is grounded in your own data.

Respond

It replies in the customer's own language, on the same channel, in under four seconds.

Escalate

If it's unsure, or the customer asks for a person, the chat moves to an agent with full history attached.

Core AI Engine

Built for real conversations, not scripted menus

Three engine layers work together so replies feel like a knowledgeable person, not a decision tree.

Natural Language Understanding

Reads Hindi, English and regional-language mixes the way Indian customers actually type.

Intent Recognition

Classifies what the customer wants — order status, refund, complaint or new sale — before drafting a reply.

Entity Extraction

Pulls out order IDs, dates, amounts and product names directly from free-form text.

Omnichannel Deployment

Build the conversation logic once; run it wherever the customer already messages you.

WhatsApp Business API

Rich replies, quick-reply buttons and catalog cards on the channel with the highest open rates.

RCS Business Messaging

Verified sender branding with carousels and buttons on Android's native messaging app.

SMS Fallback

Automatically drops to plain-text SMS if WhatsApp isn't reachable, so no reply is ever lost.

Web Chat Widget

The same bot embedded on your website, syncing history if the customer switches channels.

Knowledge & Context

Answers come from what you already have — not a generic model guessing at your policies.

RAG Knowledge Base

Upload PDFs, FAQs and product sheets; the bot retrieves and cites the relevant passage before answering.

Conversation Memory

Remembers earlier turns in the same chat, so customers never have to repeat themselves.

Why SMSGatewayHub

Why businesses choose SMSGatewayHub's AI chatbot over a standalone bot builder

Sub-4-Second Delivery

Multi-operator OTP and message routing across Airtel, Vi and Smartping keeps replies fast on live numbers, not just in a demo.

DLT Compliance Handled

AI-based DLT template mapping keeps every SMS reply within TRAI rules automatically.

Transparent Pricing

Pay per resolved conversation, not per platform seat — with delivery billed only for messages that actually land.

One Unified Dashboard

The same screen shows SMS, RCS, WhatsApp and Email conversations, campaigns and delivery reports side by side.

Use Cases

Built for the conversations your industry has every day

E-commerce & D2C

Order status, COD confirmation and abandoned-cart recovery

BFSI & Fintech

KYC reminders, EMI due dates and fraud-alert acknowledgements

Healthcare

Appointment booking, reports-ready alerts and prescription reminders

Education

Admission queries, fee-due nudges and result announcements

Logistics

Live tracking updates and delivery-slot rescheduling

Travel & Hospitality

Booking confirmations, check-in reminders and itinerary changes

Enterprise-Grade Trust

Compliance and reliability behind every conversation

Certifications that back every conversation

ISO/IEC 27001

Information Security Management

Certified & audited annually

ISO 9001:2015

Quality Management System

SOC 2

Audited security & availability controls

VAPT Certified

Independently penetration-tested

Platform reliability

Uptime (status.smsgatewayhub.com)99.97%

Throughput~2,000 TPS

Average reply latency<4 sec

Languages supported100+

Frequently Asked Questions

Everything teams ask before deploying the AI chatbot

What is an AI automated chatbot and how does it work?

An AI automated chatbot reads an incoming message, works out what the customer wants, checks your own data for the answer, and replies in natural language on the same channel. SMSGatewayHub's chatbot adds DLT-safe templates and human handoff on top of this, so it is ready for Indian compliance rules out of the box.

Which channels can the AI chatbot run on?

The same chatbot runs on WhatsApp Business API, RCS business messaging, SMS and web chat from a single build. If a customer moves from WhatsApp to SMS, the conversation history and context move with them.

Is the AI chatbot DLT compliant for sending messages in India?

Yes. Every outbound SMS template is mapped and scrubbed against TRAI's DLT rules automatically, and the AI suggests the closest approved template when a reply falls outside pre-registered wording.

Can the chatbot hand off a conversation to a human agent?

Yes. The bot escalates automatically when it is unsure of an answer, when a customer explicitly asks for a person, or when a conversation matches a rule you set, and it passes the full chat history to the agent so nothing is repeated.

How is AI chatbot pricing calculated?

Pricing is billed per resolved conversation rather than per message, so a ten-message back-and-forth to solve one query costs the same as a two-message exchange. Channel fees for WhatsApp, RCS or SMS delivery are billed separately at standard rates.

Can I train the chatbot on my own product catalog or documents?

Yes. You can feed in your product catalog, PDF policies, FAQs and past ticket resolutions, and the chatbot's RAG-based knowledge base grounds every answer in that content instead of general internet knowledge.

Put an AI chatbot in front of every conversation this week

Connect your WhatsApp number, upload your FAQs, and go live across WhatsApp, RCS and SMS — no separate chatbot platform required.

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