| Booking and login OTP | OTP SMS, WhatsApp authentication | Transactional -T; WhatsApp authentication template | Instantly when the client requests it |
| Consultation booked and payment received | Transactional SMS, WhatsApp utility, email | Transactional -T; WhatsApp utility | Within minutes of booking |
| Consultation reminder before the session | Service SMS, WhatsApp utility, voice call | Service -S | A day before and an hour before the slot |
| Report, kundli or remedy ready with link | SMS with whitelisted {#url#}, WhatsApp utility | Service -S | When the report is prepared |
| Wallet recharge and balance-low alert | Service SMS, WhatsApp utility | Service -S | After a recharge or when balance runs low |
| Subscription or package renewal reminder | Service SMS, WhatsApp utility | Service -S | Before and on the day the plan expires |
| Daily horoscope subscription updates | Promotional SMS, RCS, WhatsApp marketing | Promotional -P with consent | To opted-in subscribers, within the time window |
| Festival, muhurat and package offers | RCS carousel, promotional SMS, bulk email | Promotional -P; WhatsApp marketing | Campaign days, to non-DND or consented clients |
| Re-engagement and win-back campaigns | Promotional SMS, RCS, email | Promotional -P | Campaign days, to opted-in clients |
| Client help and callback requests | Missed call or toll-free number, WhatsApp chat | Customer-initiated; replies in the 24-hour window are billed per message | Whenever the client reaches out |